Privacy Policy

Cacicudsft Manufacturing (“we”, “our”, “us”) is a Malaysian company based in Kuala Lumpur providing parts and consumables for 3D printing. This Privacy Policy explains how we handle personal data when you visit our website, make enquiries, request a quote, or otherwise interact with us. We aim to be transparent, limited in collection, and careful with retention.

Data We Collect

We collect information you provide directly: your name, company, email, phone number, and any project details you submit via forms (for example, materials, tolerances, or volumes). If you email us, we receive the message content and metadata provided by your email service. We may also collect limited technical data automatically such as IP address, browser type, device identifiers, and pages visited for basic analytics and security.

Purposes of Processing

• Responding to enquiries and preparing quotations requested by you.
• Fulfilling orders and providing after‑sales support or warranty service.
• Improving our website, products, and customer experience through aggregated analytics.
• Detecting, preventing, or addressing fraud, abuse, or security incidents.
• Complying with applicable laws, regulations, and lawful requests.

Legal Bases

Depending on your location, we rely on one or more legal bases: performance of a contract (to provide quotes and orders), legitimate interests (to secure our services and understand usage), and consent (for cookies or certain marketing communications where required).

Cookies and Analytics

We use strictly necessary cookies for core functionality and, with your consent, performance cookies to understand traffic patterns. You can manage preferences via your browser settings and our cookie banner. For more detail, see our Cookies Policy.

Sharing of Data

We do not sell personal data. We share limited information with service providers who assist with hosting, email delivery, analytics, logistics, or payment processing. These providers are bound by contractual obligations to protect your information and process it only on our instructions. If required by law or to protect our rights, we may disclose information to authorities or legal advisors.

International Transfers

Our primary operations are in Malaysia. Some service providers may process data in other countries. Where applicable, we take steps to ensure appropriate safeguards for international transfers, such as contractual protections and security controls.

Data Security

We employ technical and organisational measures to protect data, including access controls, encryption in transit, and minimised retention. No method of transmission or storage is fully secure; we continuously review our safeguards and supplier practices.

Data Retention

We keep personal data only as long as needed for the purposes described, including legal, accounting, or reporting requirements. Quotes and order records may be retained to support warranty or compliance obligations.

Your Rights

Subject to local law, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as to object to certain processing or request portability. To exercise these rights, contact us using the details below. We will verify your request and respond within a reasonable period.

Children

Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age required by local law. If you believe a child has provided us with personal data, please contact us so we can delete it.

Contact

Cacicudsft Manufacturing Sdn. Bhd.
Level 21, Q Sentral, 2A Jalan Stesen Sentral 2, Brickfields, 50470 Kuala Lumpur, Malaysia
Email: contact@cacicudsft.org · Phone: +60 3-9212 4431

Updates to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal, regulatory, or operational reasons. Material changes will be indicated by updating the “Last updated” date above. We encourage you to review this page periodically.